Best Hotel in the area. Pool and hot tub are awesome and customer service is on par with what you’d expect from a 5 Star hotel, except the staff is warmer and friendlier. You can access almost any service with their online app that you are prompted to when signing into their WiFi. Best of all the rates are incredible. Most nights you can get a room for the same price as some motel 6/best value roach motel.
The stay at the hotel was decent for my group, however I heard that many others got incorrect rooms, shifted around, and had problems with rude staff. The bed was about average for a hotel bed, sheets were clean.
The building could seriously use a renovation. It is definitely showing its age. When the rain and the storm came through Sunday October 29, roof leaks started popping up all over the building, in some spots leading to lights, drywall, tiles, etc getting damaged or falling. In other spots I noticed cracks, peeling paint, rusted metal, broken stuff, and overall lots of filth that maintenance seems to have ignored.
The hotel was in pretty good shape. You could feel the age of the place though. The room was well appointed and clean. The air conditioning unit was seemingly from the 70s or 80s. Some of the air spreaders were broken. Things like this are the only reason I can't give 5 stars. We didn't partake in breakfast at the hotel and instead opted for the McDonald's that was less than a mile away. Very convenient location, right off I-91.
The ceiling light in our room was burned out, I called the front desk multiple times but nobody ever showed up to replace the bulb. We did without it but they still shouldn't have been ignoring this...
The positives: The bed was comfortable and the ballroom was nice.
The strange: had an after party at the hotel bar after a wedding. Instead of being able to talk with each other the hotel had strange very loud dj in the corner that was not planned by the wedding family.
The negatives: water pressure and temperature swung wildly in the shower. Very dated and small bathrooms. Strangely low ceilings. Breakfast was not great. Essentially a very slightly better continental breakfast you can get for free at other hotels.
We are return guests to this hotel and I'm pretty disappointed in my experience this time around. The cleaning staff was exceptionally nice and helpful, as well as most of the front desk staff. We had some issues checking in, as most of our party arrived before us, and they wouldn't allow me to add someone onto the room without placing me on hold for a long time to get a manager. The accommodations were expensive for the state of the room. The shower was outdated, small and had mildew on the walls. There was no refrigerator in the room, and lots of marks, scrapes and stains on both the wall and carpet.
This is a really nice hotel, I absolutely love the pool/atrium area design that it has. Keep in mind it has a really strange and confusing floor plan! I just wish the maintenance on it wasn't being neglected like it currently is.
Radisson Hotel Cromwell is a US Lodging based in Cromwell, Connecticut. Radisson Hotel Cromwell is located at 100 Berlin Rd, Cromwell, CT 06416, USA.
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